How do I place an order?
Simply choose your item in the store, select the options that best suit Your/K9's needs, add to cart, and checkout. Feel free to leave a note with any special requests you may have! If you are unsure, you could always message us before you buy. If we do not reply within an hour, it is most likely late and we are asleep... yes, we do need that too...Lol! (We are available between 7 am and 6 pm Florida Time)
Do you Offer BULK discounts or Promotions?
We do offer Bulk discounts to people who place orders of ten items or more, BUT you must contact us prior to checking out, so that we may vet your order, go over any changes you may need, and provide you with a custom coupon code. If you do not contact us before and you have already placed your order, we would not be able to apply any discounts and the transaction was completed, so be sure to contact us before.
How do I know if I am getting a Handmade Custom Item?
We HAND make ALL our K9 Gear right here in Florida, USA! When you place an order we ask for your dog's exact Measurements, to CUSTOM make the item for your dog's size and colors you want. We DO NOT Charge extra for this (any company that charges extra for CUSTOM size, does not make the items themselves). Any Company that has a processing time greater than 2 weeks, does not make it in the USA, no matter what they say... We DO NOT have shelves stocked full of finished collars and leashes and harnesses. We will even send you pics and videos when we are busy with your order if you wish.
ID Patches and Morale Patches
All our Gear INCLUDES FREE Custom Embroidery and Morale Patches, It just makes sense:)
All our Collars come with a Free Id Patch, morale patch, and some(Velcro hook and loop) even get Free Embroidery in the Fussy side of the Hook and Loop.
All our Leashes/Leads get Free Embroidery of your choice.
All our Harnesses Comes with Free Id Patches and Handle ID covers.
If you need extra ID Patches, please feel free to order them directly from our website, or contact us via email or chat, if you have a specific request.
Payment and Shipping
For your Convenience our Web store accepts all major Credit and debit cards. We have also added Paypal as an extra layer of security for you!
Shipping is currently $5 Flat Rate for all orders in the Continental US and to all US Military bases. We use USPS First Class Package and USPS Priority Mail for most of our packages. ( shipping times vary. )
International shipping is done via DHL or UPS, and will be charged for. ( import taxes are charged by your respective Government, and we do not have control over that.)
We Are VERY Proud to say we do Donate to our Local Shelter "Peggy Adams" whenever we can, We know exactly what they do with the donations (goods or funds) and what it is used for. We also take part in some Special giveaways, but only if we know what it will be used for and whom it will benefit. We DO NOT support any organization that claims to be non-profit but uses all the funds and donations for themselves and NOT the Animals that need it.
Returns & Refunds
Like any store that offers custom and customized items, we DO NOT accept returns.
There are exceptions:
If you ordered an item too large and need it smaller, we will alter it for you. BUT you must pay for your own return shipping, along with a PREPAID self-addressed envelope inside the package, so that we may send it back to you. ( we will not pay for shipping if it is your mistake )
If it was OUR fault, incorrect spelling, wrong color, or a defective product, we will make you a new one and send it our immediately after we complete it.
We do not provide refunds. Since every product we sell is made from scratch, we do not feel it fair to make you something special and then have to give you your money back, without just cause.
There are exceptions:
If however, we have not yet started the project and you wish to cancel the order, you need to contact us immediately or as soon as possible to let us know. If we do provide you with a refund, it would take up to 30 business days to reflect in your Bank Statement. This is not because we are taking our time. It is because of how the platform software works.
Shipping: Times and Rates
All orders ship free to all US addresses, including APO's
All others will ship with USPS, UPS or DHL
We DO ship Internationally. But the buyer is responsible for any import taxes levied by the respective country. ( we do try to keep the Commercial invoices lower, so that the duties and fees levied by your country would be lower also.)
We use a shipping calculator provided by the USPS. It calculates the shipping costs for us, so we do not control how much you pay for shipping ( international clients). If you are an international client, please email or chat with us, before you place an order, and we will try to get the best possible shipping rates for you first!
90% of our Packages are shipped through 2-4 day Priority mail, but there are some instances where it could take up to 8 business days in Rural areas.
Once we have handed your package to the USPS, UPS, or DHL and they have scanned it. We no longer have control over it.
So Please be patient and check your tracking information regularly. Again, we have no control over the Mail delivery system, and cannot be held responsible for their actions. If something does happen to your package, we will try to work with you. Although there are certain things that we will not cover, such as Porch piracy, Theft, Incorrect addresses. ( please ensure that the address you provide is 100% correct, and the packages get delivered to a secure area.)