Customer Care

CrazyTuff is not some Large Big box store with warehouses filled with stuff and staff that work mindlessly to get you what you ordered...

We are a very small company that works with the passion and vigor of a large operation. We can handle large orders as well as the small orders, and maintain the quality and standard that sets us above the rest!

 

We hand make each item from SCRATCH, right here in our design studio, in West Palm Beach, Florida. We do not have our gear made in China, and then try to pass it off as a custom made item. We believe that anyone who charges extra to make a change to their sizes or design, does not make the item themselves, or at least from scratch.

 

When you place an order, we will contact you ASAP ( unless we are sleeping... YES, we also need that...LOL).

We will go over your order and get any missing or additional info from you at that point, or at the very least thank you for your order. 

Privacy & Safety

We use the highest security measures available to us, to protect your information.

As a result, we never get to see your financial information, ever!

We will never sell your contact info to anyone!

We will only use your contact info, to contact you directly.

We will not Spam you. But, we might send you an occasional email with an excellent deal!

Wholesale, Bulk and Purchase Orders

Although we would never be a wholesaler, we do accept Bulk orders! and give discount on large orders. Please contact us first, before placing your order, so we could give you a coupon code, or do a custom order for you!

We do Accept purchase orders from Law Enforcement Agencies, so YES you can get your Gear!

Payment Methods
 

- Credit / Debit Cards
- PAYPAL

Paypal Pay later

International Shipping

We Do ship to all APO/FOB

We do ship to Canada, BUT, you need to contact us first, so that we could manually correct your shipping cost. ( the website does not allow us to integrate UPS pricing yet, so the costs appear much higher than they are. Please contact us FIRST!

South Pacific ( Australia, New Zealand and other areas located in this region), Please contact us, as we do not ship there directly. We have an Agent in your Area.

Returns and Refunds

Every Item we make is made from scratch. That means it is made to order. It is not Used or second hand. Each part on the item you purchased was installed when you purchased it.

We do not have a dark room, filled with premade items. As a result, once we have made an item, it cannot be reused for some other purpose. It is Yours. That means, if You made a mistake at ordering, it is your mistake. We will work with you where we can to fix it, but it will be at YOUR expense. 
In the Off chance that we made a mistake, we will gladly fix it for you! ( at our expense)

International orders cannot be returned or refunded. (so please double and triple check your order before placing it. 

If you realize that you have made an error after placing an order, contact us IMMEDIATELY! If there is time we can correct it, before we make it.

We do not accept returns or issue refunds after an item has left our facility. 

Welcome to CrazyTuff K9 Gear

SALE ends December 16th
(free shipping within the US and US Armed Forces abroad)
Turn around time: 5-7 Business Days